Privacy Policy

Abolengo de Alpaca, Aldenhövel 63, 59348 Lüdinghausen, and DORMA VITA Näsemann oHG, Aldenhövel 41, 59348 Lüdinghausen (hereinafter referred to as "DORMA VITA" and "Abolengo de Alpaca") take matters of data protection very seriously and aim to ensure that your privacy as a user of our services is protected. Therefore, we have created this privacy policy to explain how personal data is handled. We reserve the right to adjust the content of this privacy policy from time to time. It is advisable to review this privacy policy regularly.

Controller Responsible for Data Processing

The controller responsible for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is:

Dorma Vita Näsemann oHG
Aldenhövel 41
59348 Lüdinghausen
Germany
Email: info@abolengo-alpaka.de

1. General Information

DORMA VITA and Abolengo de Alpaca process personal data in accordance with the applicable data protection laws, in particular the General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG). Personal data will only be processed if a legal basis exists under Art. 6 GDPR, for example if processing is necessary for the performance of a contract, to comply with legal obligations, to protect legitimate interests, or if you have given your consent.

Only the data that is necessary for the provision of our services, the operation of our website, or that you voluntarily provide to us will be processed.

2. Personal Data

Personal data means any information relating to an identified or identifiable natural person. This includes information such as name, address, email address, telephone number, IP address, order data, and other information that you provide to us or that is collected when you use our website.

3. Processing and Use of Your Data

We collect, process, and use your data only to the extent necessary for the following purposes:

Contract Fulfillment: Processing your data to fulfill contractual obligations such as order processing, delivery, and payment.
Technical Data Collection: When visiting our website, technical information such as IP address, browser type, operating system, referring URL, visited pages, and access time may be automatically collected. These data are used to ensure the stability, security, and optimization of our website (Art. 6(1)(f) GDPR).

4. Transmission of Personal Data

Your data will not be shared with third parties unless you have explicitly consented or the transfer is legally permitted. Data may only be transferred to authorities within the scope of mandatory legal regulations. Our employees are obligated to maintain confidentiality.

5. Cookies

Our website uses cookies to ensure proper functionality and improve user experience. Cookies are small text files stored on your device that allow analysis of website usage. You can disable cookies in your browser settings. Please note that certain parts of our website may not function correctly without cookies.

6. Data Retention

Personal data will only be stored as long as necessary to provide our services or as required by legal retention obligations.

7. Information, Correction, and Deletion

You have the right at any time to obtain information about your stored personal data, its origin and recipients, and the purpose of data processing. You also have the right to correction, blocking, or deletion of this data.

8. Newsletter

You may subscribe to our newsletter to receive information about our products and offers. To subscribe, a valid email address is required. The subscription uses a double-opt-in procedure to verify ownership of the email address.

You may unsubscribe from the newsletter at any time using the link included in every newsletter email.

9. Contact Options

If you contact us via email or a contact form, the information you provide will be stored for the purpose of processing your inquiry. This data will not be shared with third parties.

10. Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

Google Analytics uses cookies that enable analysis of website usage. We use IP anonymization, meaning your IP address is shortened within the EU or EEA before being transmitted to Google.

Processing takes place only with your consent in accordance with Art. 6(1)(a) GDPR. You can withdraw your consent at any time via the cookie settings on our website.

11. Right to Withdraw Consent

If you have given consent to the processing of your personal data, you may withdraw this consent at any time with effect for the future. The withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

12. Google Services

Our website may use additional services from Google such as Google Ads, Google Fonts, and YouTube to improve functionality and marketing performance. These services may collect technical data such as IP address and browser information. Processing takes place only with your consent (Art. 6(1)(a) GDPR).

13. Instagram

Our website may integrate functions of Instagram (Meta Platforms Ireland Limited). If you visit a page with Instagram content, a connection to Instagram servers may be established and technical data such as your IP address may be transmitted.

14. External Links

Our website may contain links to external websites. We have no influence over the content of these sites and therefore assume no liability for their content.

15. Facebook Pixel

Our website uses the Facebook Pixel provided by Meta Platforms Ireland Limited. The Facebook Pixel enables us to analyze visitor behavior after clicking on Facebook advertisements. Processing takes place only with your consent in accordance with Art. 6(1)(a) GDPR.

16. Advance Payment

If you choose advance payment, payment processing may be handled by Komfortkasse (LTC Information Services GmbH). Certain order data such as name, order number, and email address may be transmitted for payment processing.

17. Brevo

We use Brevo (formerly Sendinblue) to manage and send newsletters. The provider is Brevo GmbH, Köpenicker Str. 126, 10179 Berlin, Germany.

Brevo allows us to analyze newsletter campaigns, including whether emails were opened or links clicked. Data processing is based on your consent (Art. 6(1)(a) GDPR).

18. Shopware Analytics

Together with our store software provider shopware AG, Ebbinghoff 10, 48624 Schöppingen, Germany, we analyze certain usage data (e.g. visited pages, device information, browser data, referrer URL) in order to improve our website and services.

Legal basis: Art. 6(1)(f) GDPR. Shopware acts as a joint controller for this data processing. Further information can be obtained by contacting legal@shopware.com.